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Reduce internal operational workload and cost
Free your team from day-to-day M365 firefighting so engineering capacity goes to higher-value work.
Microsoft 365 Secured. Aligned. Resilient.
A managed Microsoft 365 service delivered from our regional 24×7 bilingual SOC and NOC.
450+ Customers managed
660,000+ Seats under management
100+ Microsoft-certified engineers
24×7 Regional SOC and NOC
5× Microsoft Partner of the Year
3 Delivery hubs in Jordan, UAE, KSA
450+ Customers managed
660,000+ Seats under management
100+ Microsoft-certified engineers
24×7 Regional SOC and NOC
5× Microsoft Partner of the Year
3 Delivery hubs in Jordan, UAE, KSA
The challenge
Microsoft 365 runs on a shared responsibility model. The gap is yours to close.
As Microsoft 365 scales across the enterprise, operational complexity compounds faster than internal teams can absorb. Security configuration drift, posture misalignment, and compliance complexity grow with every new user, group, and device. ZainTECH helps you counter this with fully managed Microsoft 365 solutions.
Business value
Predictable per-user pricing. Measurable outcomes.
Strengthen security posture
Continuous hardening across your Microsoft 365 environment.
Improve visibility
Unified view across identities, configuration, and usage.
Optimize licensing
Plug leaks, right-size SKUs, maximize your M365 investment.
Align with compliance
Security configurations mapped to your internal governance.
Service components
Coverage across four service areas.
Each area is delivered as a continuous service: scoped, measured, and reported monthly.
Managed Security Posture
Continuous monitoring and configuration oversight against best-practice security baselines, so your posture stays aligned as the tenant changes.
- Secure Score monitoring and improvement tracking
- Baseline alignment (CIS) and drift detection
- Identity and access configuration reviews
- Risk visibility dashboards and reporting
Managed Communication and Collaboration
Steady, structured day-to-day operations across your Microsoft 365 workloads, so users stay productive and requests don't stack up.
- Workload administration (Exchange, SharePoint, Teams, OneDrive)
- Tenant and license management
- Change and request management
- Availability monitoring and operational support
Managed Threat Protection
Proactive protection that reduces your attack surface and strengthens prevention before incidents happen.
- Policy hardening and protection controls configuration
- Secure configurations backup and restoration support
- Threat prevention tuning and continuous optimization
- Ongoing recommendations to reduce attack surface
Managed Threat Detection and Response
SOC-driven monitoring and incident response, delivered from our regional operations. Not offshore.
- 24×7 monitoring and alert correlation
- Threat investigation and triage
- Incident reporting and escalation
- Response support aligned to agreed playbooks
Service tiers
A tiered service that adapts to your maturity level.
Pick the tier that matches where you are today, with a clear path to where you are going.
| Capability area | Basic | Advanced | Dynamic |
|---|---|---|---|
| SERVICE AND SUPPORT | 8×5 support | 24×7 support, monthly reporting, quarterly reviews | 24×7 support, monthly reporting, quarterly reviews |
| IDENTITY AND ACCESS | Manual user lifecycle | Automated provisioning (Entra P1) | RBAC + automated lifecycle (Entra P2) |
| ENDPOINT AND DEVICE MANAGEMENT | Basic registration | Full Intune MDM, Conditional Access | Zero Trust enforcement + automated remediation |
| SECURITY AND COMPLIANCE | Standard MFA, Secure Score tracking | Backup automation, DLP, Conditional Access | Risk-based MFA, advanced DLP, Insider Risk Management |
| THREAT PROTECTION | Basic filtering | Advanced phishing and malware protection | EDR, automated investigation and threat hunting |
| MONITORING AND RESPONSE | Essential visibility | Policy enforcement + risk monitoring | Full SIEM correlation + automated response |
| USER PRODUCTIVITY AND ADOPTION | Workshops + role-based learning + productivity concierge |
Regional delivery footprint
Delivered from the region, close to your business.
Regional SOC and NOC operations with Microsoft-certified engineers across Jordan, UAE, and KSA. Expansion planned into Kuwait.
monitoring and response
Always-on SOC and NOC coverage across the GCC.
Bilingual support
Arabic and English, from regional engineers.
Business-critical SLAs
Aligned to the cadence your enterprise runs on.
In-region M365 expertise
Why choose ZainTECH?
People
Regional engineers, proximity-based accountability.
Microsoft-certified, bilingual teams on the ground across Jordan, UAE, and KSA who operate at the pace your business demands.
100+Certified engineers
450+Customers managed
660K+Seats under management
Process
ITIL, ISO, and MITRE, aligned as standard.
ITIL and ISO-aligned service operations paired with a MITRE framework approach for security.
ITIL Service management
ISO Operations framework
MITRE Security approach
Technology
Best-in-class M365 and AI-integrated tooling.
Delivered using the full Microsoft 365 stack, augmented with AI-integrated tooling for posture, detection, and optimization.
M365 Full-stack coverage
AIIntegrated tooling
24×7Always-on SOC/NOC
Start with a posture assessment. See what a resilient M365 environment looks like.
Whether you are standardizing a new M365 tenant, consolidating after acquisition, or modernizing a legacy environment, start with a clear view of where your posture stands today.