Website terms of use

WEBSITE TERMS OF USE – ZAINTECH

CONFIDENTIALITY STATEMENT

All information contained in this document is provided in confidence and shall not be published or disclosed or copied or reproduced in any form by any means, wholly or in part to/by any other party without ZainTECH’s prior permission in writing and shall be held in safe custody. These obligations shall not apply to information that is or becomes public other than through a breach of the present agreement by the recipient. ZainTECH owns all rights to the Intellectual Property contained in this document. ZainTECH does not transfer any ownership rights in such Intellectual Property to any other party.

Intellectual Property means ZainTECH trademarks or trade names, patents, works, patent applications, copyrights, trade secrets, know-how, designs, methods, processes, workflow, inventions, proprietary information.

COPYRIGHT

2026 ZainTECH

REGISTERED OFFICE

ZainTECH Solutions FZ-LLC

Dubai Internet City, Building 11, Office 201

PO Box 500077, Dubai, UAE

T: +971 4 360 1622 | F: +971 4 426 4600

www.zaintech.com

1. ABOUT THESE TERMS

These Terms of Use (“Terms”) govern your access to and use of the ZainTECH website located at www.zaintech.com and its associated sub-domains (the “Website”). The Website is owned and operated by ZainTech Solutions FZ-LLC, Dubai Internet City, Building 11, Office 201, PO Box 500077, Dubai, United Arab Emirates (“ZainTECH”, “we”, “us”, or “our”).

By accessing or using the Website, you confirm that you have the legal capacity to enter into these Terms and agree to be bound by them. You also agree to comply with all applicable laws in accessing and using the Website. If you do not agree to these Terms or do not have the legal capacity to accept them, you must not access or use the Website.

We may amend these Terms at any time by posting an updated version on the Website, effective from the date of posting.

2. WEBSITE PURPOSE

The Website is provided as an informational and marketing resource to describe our business and the products and services we offer. Nothing on the Website constitutes an offer capable of acceptance, a commitment to enter into any contractual relationship or an undertaking to provide any product or service. The Website does not enable users to purchase, order, configure or access any products or services, nor does it provide any account, portal or transactional functionality.

Any ZainTECH product or service is supplied only under a separate written agreement. Where such an agreement exists, it, and not these Terms, governs the provision of the relevant product or service.

3. USE OF THE WEBSITE

You may view the Website and download or print individual pages for your own information.

You must not:

copy, republish, distribute or commercially exploit any part of the Website or its content, except as permitted above;
use any automated means — including scrapers, crawlers or bots — to extract data from the Website, other than by publicly available search engines operating in accordance with our robots.txt file;
use the Website or its content, data or materials to train, fine-tune, or otherwise develop or improve any artificial intelligence or machine learning model, or to create or materially enhance any dataset for those purposes,, without our prior written consent;
extract personal or contact data of our employees from the Website, whether for recruitment, marketing or resale;
attempt to gain unauthorized access to the Website or to any server or system connected to it, or introduce any malicious code; or
conduct any unauthorized penetration testing, vulnerability scanning, security assessment or other activity intended to identify or exploit vulnerabilities in the Website or its supporting infrastructure without our prior written authorization..
attempt to exploit any Website security vulnerability or other security concern affecting the Website, gain any unauthorized access, disrupt the Website or disclose the vulnerability publicly. If you become aware of a suspected vulnerability, please report it promptly to the contact details provided on the Website.

Conduct under (e) and (f) may violate applicable law, including UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes. We may restrict or suspend access and may report suspected unlawful activity the competent authorities where appropriate.

4. INTELLECTUAL PROPERTY

All content on the Website — including text, graphics, logos, images, videos, software, layout and design — is owned by or licensed to ZainTECH and is protected by applicable intellectual property laws in the United Arab Emirates and other jurisdictions.

“Zain”, “ZainTECH”, the ZainTECH logo and related marks are trademarks of Zain Group and its affiliates. Third-party marks appearing on the Website, including those of our technology partners, belong to their respective owners. Nothing on the Website grants, whether expressly or by implication, any license or right to use any such trademarks.

Documents made available for download — including our published policies, insights, white papers, reports, research, and case studies — may be shared internally solely within your organization in unmodified form with all notices intact, and may not otherwise be copied, distributed or used without our prior written consent. You must not remove or alter any copyright, trademark or other proprietary notices contained in such materials.

Except as expressly provided in these Terms, no license or other right is granted to you in respect of any intellectual property rights relating to the Website or its content. ZainTECH reserves all rights not expressly granted under these Terms.

5. NO RELIANCE AND NO OFFER

Website content is general information only. It is not technical, legal, financial, regulatory or other professional advice, and you should not rely on it as such.

Nothing on the Website is an offer, commitment or binding obligation to supply any product or service, on any terms, at any price or in any jurisdiction. Service descriptions, capabilities, certifications and availability are indicative, may change without notice, and may not be available in every market.

We make no representation or warranty that the content of the Website is accurate, complete, reliable or up to date.

6. STATEMENT ABOUT THE FUTURE

The Website may contain statements about our plans, strategy or expected performance. These involve uncertainties, and outcomes may differ. Nothing on the Website is a disclosure to the securities markets or a basis for any investment decision; regulated disclosures concerning Zain Group are made only through Boursa Kuwait and Zain Group’s official channels.

7. ENQUIRIES

Information and communications submitted through the Website will be handled in accordance with our privacy policy and applicable law. If you intend to provide information that is commercially sensitive, proprietary or subject to specific confidentiality requirements, you should contact us directly to determine whether appropriate confidentiality arrangements should be put in place before submitting such information.

Submission of any enquiry or other communication through the Website, does not create any contractual, advisory or other professional relationship between you and ZainTECH, nor does it constitute acceptance by ZainTECH of any proposal, request or offer. No legally binding obligation shall arise unless expressly agreed by ZainTECH in a separate written agreement signed by its duly authorised representative.

The Website may provide automated chat functionality to assist you in navigating the Website or submitting an enquiry. Chat responses are for general assistance only and may not always be complete. They do not constitute advice, an offer or a commitment by ZainTECH. Information submitted through the chat will be handled in accordance with our Privacy Policy.

You must not use the Website’s enquiry forms or contact details to submit unlawful, defamatory, abusive or misleading content, distribute unsolicited marketing communications, upload malicious code or material, impersonate another person or entity, or otherwise interfere with the operation or security of the Website or our systems. We reserve the right to disregard, block or report any such communications where appropriate.

8. PRIVACY AND COOKIES

Please refer to our Privacy Policy for information on how we collect, use, disclose and protect protect personal data. The Website uses cookies and similar technologies, including third-party analytics and advertising technologies; non-essential cookies are set only with your consent, which you may withdraw at any time through the cookie settings on the Website.

9. ACCESSIBILITY

We are committed to improving the accessibility and usability of the Website and endeavour to make its content accessible to the widest possible audience. We welcome feedback from users regarding the accessibility of the Website and will consider such feedback as part of our ongoing efforts to improve the user experience. If you experience any difficulty accessing or using the Website, please contact us using the details provided in the Contact section.

10. THIRD-PARTY LINKS

The Website links to third-party websites and platforms, including those of our partners and Zain Group entities. We do not control third-party websites or platforms and accept no responsibility for their content, availability, security or privacy practices. Your use of them is at your own risk and subject to their own terms. The inclusion of any third-party link does not imply an endorsement or recommendation by ZainTECH.

11. AVAILABILITY AND DISCLAIMER

The Website is provided on an “as is” and “as available” basis. We do not guarantee that it will be uninterrupted, secure or free from error, and we may suspend, withdraw, modify or discontinue any part of it at any time without notice.

To the fullest extent permitted by law, we exclude all warranties, conditions and terms that might otherwise be implied in relation to the Website and its content.

12. LIABILITY

Nothing in these Terms excludes liability for death or personal injury resulting from our negligence, for fraud, wilful misconduct, or for any liability that cannot lawfully be excluded.

Subject to the above and to the fullest extent permitted by law, ZainTECH and its affiliates accept no liability for any loss or damage — including loss of profit, revenue, business, anticipated savings, contracts, data, or any indirect or consequential loss — arising from your use of, or inability to use, the Website or from reliance on any content on it.

This clause does not affect the liability provisions of any separate agreement between you and ZainTECH.

13. GENERAL

The Website is operated from the United Arab Emirates. We make no representation that its content is appropriate or lawful in any other jurisdiction; if you access it from elsewhere, you are responsible for compliance with local law.

If any provision of these Terms is held invalid, the remainder continues in effect. No delay or failure by ZainTECH to exercise any right or remedy shall constitute a waiver of that right or remedy.

Where these Terms are published in both English and Arabic, the English version prevails in the event of inconsistency, save where applicable law requires otherwise.

Nothing in these Terms or your use of the Website creates or shall be construed as creating any partnership, joint venture, agency, employment or fiduciary relationship between you and ZainTECH.

These Terms constitute the entire agreement between you and ZainTECH in relation to your access to and use of the Website and supersede all prior understandings relating to such use.

14. GOVERNING LAW

These Terms and any dispute arising out of them or out of your use of the Website are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction.

15. CONTACT

If you have any questions regarding these Terms or the Website, please contact:

ZainTECH Solutions FZ-LLC

Dubai Internet City, Building 11, Office 201, PO Box 500077, Dubai, United Arab Emirates

zt-assist@zaintech.com — +971 4 360 1622.